Privacy Policy

LUXEN(“we”, “us”, “our”) supplies research reference peptides to laboratories and qualified research professionals. This policy explains what personal data we collect when you use our website or place an order, how we use it, and the choices and rights you have over it.

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Billing and shipping address
• Order history and correspondence with our support team
• Account credentials, if you create an account

We also automatically collect limited technical data — such as IP address, browser type, device information, and pages visited — to keep the site secure and improve performance.

• To process and fulfil orders, including shipping and support communication
• To create and manage your account
• To send order confirmations, shipping updates, and — with your consent — newsletter emails
• To detect, prevent, and investigate fraud or abuse
• To comply with legal and regulatory obligations

We use strictly necessary cookies to keep you signed in and to remember items in your cart. We do not use cookies for third-party advertising.

We share data only with service providers that help us run the business — payment processing, shipping and logistics, email delivery, and independent laboratory testing partners. These providers are contractually bound to protect your data and may use it only to perform the services we request. We do not sell or rent your personal data to third parties.

We retain order and account data for as long as your account is active, and for a reasonable period afterward to meet accounting, tax, and legal obligations. You can request deletion of your account data at any time, subject to those obligations.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us using the details below.

We use industry-standard technical and organizational safeguards — including encrypted connections and access controls — to protect your data from unauthorized access, loss, or misuse.

Our products and services are intended solely for research professionals aged 18 and over. We do not knowingly collect personal data from anyone under 18.

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date at the top of this page.

Questions about this policy or your data? Email us at support@luxen.co.